Hanna / 27 Crags

Update your name, change your password, manage your data, or delete your account. Everything related to your personal account settings.

Account & Profile

How to change your profile name

Reset or change your password

Data privacy & security

How to export or download your data

How to delete your 27 Crags account

Feedback

Roadmap

Changelog

Learn the basics of using 27 Crags, from downloading the app to understanding Premium, topos, and how the platform is maintained.

Getting started

Free vs Premium — what's included?

Find crags, explore routes, and get the most out of the app.

Using 27 Crags

What do I get for my Premium subscription?

Why does ticking a route default to the current grade?

Explanation on what's Premium, and how to change or cancel Premium subscription.

Premium Subscription & Billing

Changing your Premium subscription plan

How to cancel your Premium subscription

Can I use Premium on multiple devices?

Ville Muittari

Something not working as expected? Start here for quick fixes to the most common issues with the app, premium access, and topo content.

Troubleshooting

The app running slowly on Android? These guides cover the most common fixes.

Android performance

If 27 Crags started feeling slow or unresponsive after a system or app update, a full reinstall usually fixes it immediately.

App Running Slowly on Android After an Update

If 27 Crags lags or loads slowly on Android, low device storage is often the cause. Freeing up space usually fixes it.

App Running Slowly on Android – Low Storage

If you've already tried restoring your subscription but it still won't show up, it may have been purchased with a different Google account than the one currently active on your phone.

Subscription Linked to a Different Google Account

If you purchased a subscription through Google Play but it's not showing as active in 27 Crags, restoring the subscription inside the app usually fixes it.

Google Play Subscription Not Showing in the App

Subscriptions purchased on Android cannot be transferred to iOS. If you've switched phones, you'll need a new subscription on your iPhone.

Subscription Not Working After Switching from Android to iPhone

If you requested a password reset but the email hasn't arrived, here's what to check.

Password Reset Email Not Arriving

If your logged ascents appear in the app but not on the 27crags.com website, or you're getting errors when saving to-dos or editing your profile, your account may need a quick fix on our end.

Ascents Not Syncing to the Website

If the app crashed and is displaying an error screen, a fresh reinstall is the quickest fix.

App Crashed and Showing an Error Screen

Map shows distances in feet instead of meters

App not responding or not opening

Topo missing information? How to get the latest version

Fix Premium activation issues

Everything topo authors need — from creating your first crag to publishing a Premium topo. Includes a full step-by-step guide for new authors.

Making Climbing Topos

Why create topos on 27 Crags?

Community topos vs Verified topos — what's the difference?

Do I need a Premium subscription to make topos?

A quick checklist to go through before sending your Verified Topo for evaluation

Read this before publishing a Verified Topo

How to suggest additions to a Verified Topo

Using Community Topo content for a Verified Topo

How teams work in topo making

How to add GPS trails to your topo

How to add spot info to a topo

How to edit access information

How to delete a topo

How to create a Verified Topo — complete guide

Do I own the content I add to 27 Crags?

Grow your readership and help climbers discover your topos. Covers social media, referral links, and what makes a topo popular on 27 Crags.

Promoting Your Topos

How to promote your topos and grow your audience

How the topo author referral link works

Examples of how to promote your topos on social media

Understand how royalties work, when you get paid, and what affects your income as a topo author. Includes guidance on taxes and payment settings.

Topo Earnings

How is my topo income calculated?

When and how do I get paid?

Team topo income payment settings

Understanding withholding tax — a guide for topo authors

Tämä ohje koskee vain suomalaisia yksityishenkilöitä, jotka saavat tuloja topojen tekemisestä.