App Crashed and Showing an Error Screen

If the app crashed and is displaying an error screen, a fresh reinstall is the quickest fix.

Written By Ville Muittari

Last updated 14 days ago

When the app encounters an unexpected error it can't recover from, it shows an error fallback screen. A full reinstall clears whatever caused the crash and gets things running normally again.

How to reinstall

On iPhone:

  1. Press and hold the 27 Crags app icon → Remove App → Delete App

  2. Open the App Store, search for 27 Crags, and reinstall

On Android:

  1. Go to Settings → Apps → 27 Crags → Uninstall

  2. Open Google Play, search for 27 Crags, and reinstall

After reinstalling, log back in to your account. The app may take up to 2 minutes to initialize — this is normal.

Still crashing after reinstalling?

Contact us with your device model, operating system version, and a description of what you were doing when the crash happened. We'll investigate and get it sorted.